Services
Contact Centre
Why would I use a Contact Centre?
Businesses of all sizes from major international banking institutions to small corporate are looking to stay ahead of the field by lowering their costs and improving their company performance.
We provide you with the resources to scale your business without facing the daunting capital expense and running costs of having your own dedicated facility.
We’ve worked with all sorts of companies; banks, major retail chains and even sole practitioners and owner managed businesses.
Whatever your copany size we can help.
We provide a simple, no fuss, no hassle service for all of your telecom based needs wherever you are in the European Union or the Middle East.
To find out more, contact us.
What are the prices?
You will be amazed at just how cost effective an offshore resource can be. Providing you with substantial punch for your pound, ask us for an indicative estimate for your needs today, without obligation.
Why South Africa?
- South Africa is one of the most highly acclaimed locations for contact centres:
- Only 1 hour time zone difference to the UK and same time zone as Central Europe
- Lower Cost Base
- Highly mobile and talented work force
- Similar business culture to most of EU
- Highly sophisticated IT
To receive our information pack about South Africa and our facilities, just contact us today.
More than just a Call Centre
BACK inContact Limited and our partners DCC Contact Centre Solutions have invested in cutting edge technology which meets and exceeds the exacting standards required by international call centre operators.
By using the right mix of technology and people skills - we can add significant value to your relationship with your customer
We help you deliver excellence in your customer contact.
Facilities
With over 550 seats available at our new state of the art Contact Centre in Durban, South Africa we can deliver on any scale you need. From a single seat to 100’s we’re your partner for success.
Telephony Platform
We’re equipped with an Avaya Telephony system with fully integrated Avaya call management statistics and management information system.
This means we can create a dynamic and flexible solution for you whether you are a short term flexi user of our service or have a long term multi team arrangement.
Costs are calculated on a fixed basis in advance. This means that you don’t have to carry the prohibitive costs of this world class technology.
Predictive Dialler
Our outbound predictive dialler system is Real Connect.
This gives us the functionality on your outbound calls to assist in many different ways from debt recovery, query logging and resolutions, list cleaning and data verification to application processing, lead generation, policy renewals, updates and telesales.
Our Contact Centre dialler has the flexibility to initiate and modify campaigns quickly and to give real-time reporting back to our clients. New campaigns can be generated within hours.
Voice Recording
We’ve selected the Spescom DataVoiceTM recording solution which can include full liability recording on selected campaigns, as well as providing agent quality assurance monitoring.
With the use of Data Voice Recorders we can record, retrieve and analyse our staff conversations for both quality control and training purposes.
If you want more information just contact us.